****SHIPPING****
We ship in Canada only at this time. Flat Rate $14.99 Canada Post Expedited.
*PLEASE NOTE THAT THERE ARE RESTRICTIONS ON SOME PRODUCTS.
At this time we do not ship international.
STORE PICK-UP IS FOR PICK AT 602B 2ND AVE, FERNIE BC.
We exclusively use Canada Post.
DOMESTIC (WITHIN CANADA)
ORDERS USUALLY TAKE 2 DAYS TO BE PROCESSED FOR SHIPMENT. SHIPMENTS GENERALLY TAKE 2-7 BUSINESS DAYS FROM SHIPMENT DATE TO BE DELIVERED.
ALL ORDERS ARE SHIPPED THROUGH CANADA POST.
****RETURNS****
PURCHASES MADE ONLINE ARE ELIGIBLE FOR A FULL REFUND, STORE CREDIT, OR EXCHANGE WITHIN 15 DAYS OF SHIP DATE ON YOUR ORDER CONFIRMATION. *PLEASE NOTE THAT FULL REFUNDS ARE GRANTED FOR ONLINE ORDERS ONLY WITHIN 15 DAYS OF SHIP DATE. REFUNDS ARE NOT EXTENDED TO PURCHASES MADE IN THE STORE.
CONDITIONS
ALL RETURNS MUST BE UNWORN, UNWASHED, AND FREE FROM ALTERATIONS.
RETURNS MUST HAVE ALL ORIGINAL TAGS ATTACHED.
ALL SWIMWEAR AND LINGERIE IS FINAL SALE.
FINAL SALE ITEMS ARE NOT REDEEMABLE FOR STORE CREDIT OR EXCHANGE.
WE RESERVE THE RIGHT TO REFUSE A REFUND IF THE ITEMS SHOW SIGNS OF DAMAGE.
HOW TO SEND BACK AN ITEM FOR RETURN:
*PLEASE NOTE THAT SHIPPING CHARGES ARE NOT REFUNDABLE.
CONTACT hello@kootenayboutique.com FOR INSTRUCTIONS ON HOW TO PROCEED WITH A RETURN. PLEASE NOTIFY THE REASON FOR RETURN.
SECURELY REPACK YOUR ITEM(S) IN THE BOX YOU RECEIVED IT IN AND INCLUDE A COPY OF THE RECEIPT.
SHIP PACKAGE TO FREYJA LIFESTYLE INC. 602B 2nd Ave, PO BOX 876 FERNIE BC V0B 1M0. YOU MUST SHIP THROUGH TRACEABLE AND INSURED MAIL TO ENSURE THAT THE ITEM YOU ARE RETURNING GETS TO US AND IS ELIGIBLE FOR A REFUND.
*Make sure to include both our PO Box and street address when shipping back items!
ALTERNATIVELY, FREE RETURNS CAN BE MADE IN STORE AT EITHER OF OUR STORE LOCATION IN FERNIE WITH A COPY OF YOUR RECEIPT.
THE REFUND SHOULD APPEAR ON YOUR METHOD OF PAYMENT WITHIN 7-10 BUSINESS DAYS.